This page contains frequently and recently asked questions and answers about SoundTree and SoundTree products.
All proportionate switches can be used. These include: single and double axis joysticks, conductive proximity switches, and foot pedals. (switches should have an output voltage of 0 to +5v).
**Note that performing this procedure will erase all user-defined setups and pitch sequences.
Setting duets automatically groups students in pairs according to student workstation number. For example, students at workstation 1 and workstation 2 are grouped, students at workstation 3 and workstation 4 are grouped, etc. If the number of students is uneven, you can add the unmatched student into any group you wish from the main group tab. Quartet Automatically groups students in fours according to workstation number. For example, students at workstation 1, workstation 2, workstation 3 and workstation 4 are grouped, students at workstation 5, workstation 6, workstation 7 and workstation 8 are grouped, etc. If the number of students is not divisible by four, you can add the unmatched students into groups from the main group tab.
Press BACK to return to the Setup screen. Students are now grouped into pairs or quartets.
The All Call button appears at the bottom of the screen on every screen. Press it to route signal from your mic to every headphone set connected in the studio or classroom. This is the quickest way to establish communication with the students, and it is convenient when you are in any mode other than Lecture mode.
By pressing the All Call button, you turn off all student instruments and student will hear you (the teacher) and your instrument only. All other audio present in the system is disabled Ð students can only hear you.
This indicates that there is a bad connection between the GEC3 unit and one or more of the SCI (student) units. This can be caused by either a bad CAT5 cable or a bad SCI (student) unit. To determine this, do the following:
If you notice that the "X" of the suspected station has moved to the "swapped" station, you have a bad cable. If the "X" has not moved, you have a damaged SCI unit. Please contact SoundTree Technical Support at 1-800-963-8733 x6688 for more information on having either of these lab components replaced.
1. First, make sure that you have registered your KOSS headphones. If you haven't, you can do so by following the steps below:
2. Once your headsets are registered you should securely package up the headsets that need repaired/replaced with a check or money order for $10.00 per headset to cover shipping costs. Send the headsets with your check or money order to:
KOSS Lifetime Limited Warranty
4129 N. Port Washington Avenue
Milwaukee, WI 53212
Please visit the "Contact Us" page to determine which SoundTree Accounts Representative services your state. Your Representative can then be reached by dialing 1-800-963-8733 followed by their 4-digit extension.
All orders can be faxed to SoundTree's general fax line at (631) 393-8548 . Please make the order's attention to SoundTree's Business Manager, Eric Davis.
Both Windows and Macintosh operating systems are designed to detect software, hardware, or firmware updates automatically. However, if you believe there to be an update that has not been detected in this way, follow the steps below to install your updates. Your machines must have Internet access in order to download any updates.
You may be experiencing a feedback issue between the your headset microphone and the SCI box.
An easy way to test this is to unplug the headset from the suspect SCI box and then plug a headset from a different station into the suspect SCI box. If you find that this technique works, you will need to have your headset replaced (Please see "How do I have my headsets replaced?" for information on replacment procedures). If you do not have success and the problem persists, please contact SoundTree Technical Support at 1-800-963-8733 x6688.